The conditions below must be respected:

You have a period of 15 days from the receipt of your order (or from the availability of your parcel at the pickup point) to return an item that does not suit you.

Items must be returned in their original condition: unworn, unwashed, and the original tags must not have been removed from the items.

Items must not be damaged. They must show no traces of makeup, deodorant, perfume, stains, hair, pet hair, odors, etc.

Shoes must only be tried on indoors on carpet or rugs and must show no signs of wear.

The original shoe box must be returned and must not be used as shipping packaging.

For hygiene reasons, jewelry (necklaces, earrings/piercings) and underwear/swimwear whose hygienic protection sticker has been removed or damaged are not refundable.

Only jewelry, swimwear, and underwear that have not been unsealed or tried on may be returned.

Returns that do not meet these conditions will not be eligible for a refund. The items will be returned to you, and shipping costs will apply. Otherwise, we reserve the right to reduce your refund to account for the cost of the return shipping.

We do not accept returns of unwanted items after the above return period. If you still send a return after this period, we will be forced to send it back to your default delivery address, and you will be responsible for the shipping costs.

If you need an additional return label, please contact our customer service. We will let you know if this is possible and inform you of the fees associated with the second label.

Carefully pack the items you wish to return. Place them preferably in their original packaging and securely seal the parcel. If you no longer have the original packaging, use a sturdy and appropriately sized package to protect the contents.

Inside the parcel, include the return form or, alternatively, a sheet of paper with the following information:

• Your full name
• Order reference number
• Email address
• Reference of the returned items and reason for return

Ensure the package is properly sealed and well-protected for shipping.

Package preparation: Print the return label you received by email and attach it to the parcel. Make sure to cover any previous shipping labels on the package.

Drop off your return: If you're using our return label, drop off the parcel at a nearby Mondial Relay pickup point. However, please note that returns must not be sent to a pickup point; the parcel should be delivered directly to us. Delivery must be made between Monday and Friday.

If you choose not to use our return label or are not eligible to use it, you can return the items through the carrier of your choice. Please note that return shipping costs will be at your expense.

You are responsible for the shipment until it is received at our warehouse. Be sure to use a tracked service for your return and keep the tracking number. Without proof of delivery, we will not be able to accept the refund request.

Return address:
Send the parcel to the following address:

OUTFITBOOK
300 RUE EUGENE GUERIN
84200 CARPENTRAS
FRANCE

You have a period of 15 days from the receipt of your order (or the availability of your package at the pick-up point) to proceed to a return.

Unfortunately we do not offer exchanges as we cannot guarantee that we will have your preferred size/ style available at the time of return due to our items selling out quickly.

If you require a replacement size, colour or alternative item/s, simply return your items for a refund/store credit and place a new order.

Yes, you can return multiple orders to us in a single return package to simplify the process. Please remember to include the return forms for all the returned orders.

It can usually take up to 10 working days (excluding weekends and bank holidays) for your return to be delivered to our warehouse. You can also check the tracking number on your proof of postage to track your return parcel.

We then process all returns within 8 to 14 days after receiving your return to our warehouse. We’ll send you an email as soon as we’ve completed your return.

The delay might be longer during holiday season and black friday.

Please allow 8 - 14 working days from the date that your parcel is received by OUTFITBOOK for your return to be processed and refunded.

Once your refund is issued by OUTFITBOOK, it typically takes up to 6 working days for your refund to appear on your bank account, depending on your payment method issuer.

Your refund will be issued to the payment method you used to place your original order. If you paid with card and it has expired by the time we process your return, your refund will be made in the form of a voucher valid for 6 months.

 We’ll send you a confirmation email as soon as your refund is issued.

Your return will be refunded to your original payment method. If you paid by card, we will credit your bank account, and the refund will appear in your account within 1 to 5 business days.

If you paid with PayPal, we will credit your PayPal account, and the refund will appear in your PayPal account within 24 hours.

If you paid with a gift card, we will recredit the gift card, and you can reuse it immediately.

If you paid by e-card, the refund will be issued as credit only. If your bank card has expired at the time of refund, the refund will be issued as credit only.

If you choose a refund in the form of a store credit, you will receive a store credit only.

Don't forget that the return remains under your responsibility until it
arrives at our warehouses, so always remember to request a proof of
shipment with a tracking number to keep an eye on its progress.

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at hello@outfitbook.fr and quoting the order reference and fault or incorrect item. We’ll get back to you as soon as possible.

If you have not picked up your package from the pick-point within the specified timeframe (8 days), your package will be returned to us, and we will proceed to refund your order to your original payment method. The original shipping costs are non-refundable. If you did not pay shipping fees on your initial order, return fees will be applied and deducted from the refund.