You can return any unwanted item within 30 days of receiving your order.
The conditions below must be respected. None of these rules affect your statutory rights.
- Items must be returned in their original condition: unworn, unwashed, and the original labels must not have been removed from the items.
- The items must not have been damaged. They must not present traces of makeup, deodorant, perfume, or any other products stains, hair, animal hair, odors, etc.
- Shoes must be tried on indoors on rugs or carpets and have no signs of wear.
- The original shoebox must be returned and must not be used as shipping packaging.
- For hygienic reasons, jewelry (necklaces, earrings / piercings) and underwear / swimsuits whose hygienic protection sticker has been removed or damaged cannot be refunded.
- Only jewelry, swimsuits and underwear that have not been unsealed or tried on may be returned.
Returns that do not comply with these conditions will not be eligible for a refund: the items will be returned to you and will be subject to shipping charges. Otherwise, we reserve the right to reduce your refund to take account of the value of the return costs in question.
We do not accept returns of unwanted items after the corresponding return period above. If you still make a return, we will be forced to send it back to your default delivery address and you will have to bear the delivery costs.
You are responsible for the return (and the costs) until it reaches our warehouse. You can return the items to us by the delivery method of your choice. Depending on your country, you can choose to use our prepaid return labels, at a preferential rate.
Returns must be returned to the following address, you are responsible to make sure the parcel is delivered to this address :
Outfitbook, 300 rue Eugène Guérin, 84200 Carpentras, FRANCE.
If you have received an incorrect or defective item, please contact our customer service by e-mail at email@example.com within 48 hours. Our team will be happy to help you arrange this. Do not forget to communicate your order number and the problem encountered, as well as photos of the item(s).
No refund will be made if you are no longer in possession of the item or if the item no longer has its original label and packaging.
As soon as your return is received by our warehouse and processed by our teams, we will refund you. The return process may take up to 15 business days from receipt of your return at our warehouse.
Once your return has been processed, you will receive an email indicating the refund has been issued. You will then receive your refund within two (2) to five (5) working days. We will refund you the amount paid, considering the discounts applied. The refund will not include the original delivery charge you paid. All refunds will be made using the same method of payment used to purchase your items.
If you paid by e-credit card, as the refund cannot be made using this payment method, we will refund you in the form of a store credit to use on the website for 6 months.
If the credit/debit card you used for payment has expired or has been blocked, your refund will automatically issued as a store credit.
RETURN TO SENDER
When you choose the delivery to a parcel shop or post office (or if your package has been dropped off at a post office or pick-up point following the failure of the home delivery) you have 10 working days to collect your package.
After this period, the package will be returned to us and we will refund you to your original payment method within 15 days of receipt of the package at our warehouse. Initial delivery charges will not be refundable and a handling charge of 4€ will be deducted from the refund.
All items mentioning "final sale" can be returned within 14 days. Returns that do not comply with the return policy will not be eligible for a refund: the items will be returned to you and will be subject to shipping charges. Otherwise, we reserve the right to reduce your refund to take account of the value of the return costs in question.