Privacy policy
Here at OUTFITBOOK, we commit ourselves to protecting your privacy and the confidentiality of your personal information to provide you with services that respect your rights.
This Privacy Policy provides an overview of how OUTFITBOOK uses your personal information. It applies to our website and all our communication channels, including SMS. This document aims to inform you about how we collect, use, and protect your personal information.
If you have any questions about our Privacy Policy or data security at OUTFITBOOK, please contact us at hello@outfitbook.fr with your concerns, and we will endeavour to respond to your request within 48 hours. According to GDPR articles 15 to 22, you can send our team an email if you request access to or deletion of your personal information, or if you wish to exercise any rights related to data security, such as withdrawal of your consent for marketing, unsubscribing from marketing communications, etc.
What You Will Find in This Privacy Policy:
- What personal information we collect
- Why we collect your personal information
- Your rights regarding data security
- What technology and information we use to individualize and synchronize our services for a safe, easy, and unique shopping experience
- What technology and data we use for advertising purposes
- SMS Privacy Policy
1. What Personal Information Do We Collect?
We collect data you provide when using our services, communicating with us, creating an OUTFITBOOK account, placing an order, and providing your name, date of birth, email address, phone number, delivery address, and payment method data.
We also automatically collect information about your computer hardware and software when you use our website, including your activity history, such as items viewed and liked, order history, and communication with our customer service.
Your personal information can be collected when:
- You create an account on our website.
- You visit our website, which may use cookies.
- You add items to your shopping cart.
- You purchase items online.
- You subscribe to our newsletter or alerts.
- You fill out an online return form.
- You contact our customer service by any means (email, online chat, social media, etc.).
- You participate in promotional events.
- You write a comment or review an item.
- You share your opinion with a friend via email from an item page.
- You share your opinion on social media or review platforms.
- You fill out a form collecting personal information.
- You subscribe to or request a promotional code (e.g., a student code by sending your Student card).
2. Why Do We Collect Your Personal Information?
Outfitbook collects your personal information in compliance with all applicable data security laws. Personal information collected or received by us will only be used for the purposes stated in this Privacy Policy.
- Orders, Deliveries, Returns, and Refunds Management: We collect and use personal information necessary for managing your orders, delivering your items, processing returns, and issuing refunds.
- Customer Service Relationship: To communicate with you about your orders, invoices, and any inquiries to customer service.
- Individualized Shopping Experience: To provide a personalized shopping experience and enhance our services by offering personalized advertisements on our website (using pseudonyms to ensure privacy).
- Fraud Prevention: To prevent fraud, such as credit card fraud. We may verify personal information when you place an order and use necessary means to verify banking details to avoid scam payments. This may involve requesting proof of ID or address. Without suitable proof, Outfitbook may cancel the order.
3. Marketing Communication
We offer a newsletter subscription to inform you about current and upcoming offers. By subscribing, you will receive information via email or text message. You can unsubscribe at any time via the unsubscribe link in any of our emails.
4. How Are Your Data Used for Advertising Purposes?
We collect and use data while you navigate our website to offer targeted advertisements and relevant offers. These advertisements are based on information such as your search history, helping us better fulfill our customers’ needs and provide an exclusive shopping experience.
5. When Do We Disclose Your Personal Information?
Your personal information will not be used contrary to this Privacy Policy. We work with third parties such as banking institutions and carriers (local and international post services, GLS, and other carriers). These providers handle your data under our agreement and only as necessary to fulfill our obligations towards you. They have access to your data only for the period required to complete the service.
6. SMS Privacy Policy
By providing your phone number, you agree to receive SMS communications from OUTFITBOOK regarding your orders, promotions, and updates. We use your phone number to send you transactional messages (such as order confirmations and shipping notifications) and marketing messages.
- Opting In: You can opt-in to receive SMS messages by providing your phone number during account creation or at checkout.
- Opting Out: You can opt-out of SMS messages at any time by replying "STOP" to any SMS you receive from us. Alternatively, you can contact us at hello@outfitbook.fr to be removed from our SMS list.
- Message Frequency: The frequency of SMS messages will vary based on your interactions with OUTFITBOOK.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
- Data Security: We take all necessary measures to protect the security of your phone number and any other personal information collected through SMS communications.
7. What Are Your Rights Regarding Data Security?
To allow you to control our use of your personal data, you possess the following rights under the GDPR:
- Right of access (article 15)
- Right to rectification (article 16)
- Right to erasure (article 17)
- Right to restriction of processing (article 18)
- Right to data portability (article 20)
- Right to lodge a complaint with a supervisory authority (article 77)
- Right to object (article 21)
If you wish to exercise your rights, you can contact our team anytime at hello@outfitbook.fr.
8. How Long Do You Keep My Personal Information?
Your personal information is stored as long as necessary to fulfill the purposes stated in this Privacy Policy and our legal and contractual obligations. Additionally, we may retain your personal information for other purposes as permitted by law, such as defending a right.
9. How Are Your Personal Information Protected?
We take all necessary measures to protect the security of your personal information, preventing distortion, obliteration, or unauthorized access. Encryption and anonymization are methods we use to ensure this protection. All personal information is confidential, with access strictly limited to OUTFITBOOK team members bound by a duty of confidentiality.
10. Privacy Policy Amendment
Changes to this Privacy Policy may be necessary due to legislative developments and our website's evolution. We recommend that you review this Privacy Policy periodically.
11. Contact Us
If you have any questions regarding this Privacy Policy and/or Personal Information, please contact us by email or via post at:
OUTFITBOOK
300 Rue Eugene Guerin
84200 Carpentras, France
You can also find us on our official Social Media accounts: Instagram, Facebook, Pinterest, TikTok.